Your privacy and security is of the utmost importance to us. We describe in this policy how we collect and use information about you in your use of our services, including our platform and the website. If you are one of our customers, you should read this policy in conjunction with our Terms of Service.
1. Who are we?
We are X-NOVA, a trading platform providing AI-powered binary options trading services. The processing explained in this policy may be carried out by X-NOVA or our authorized partners.
2. How do we collect your data?
We collect information about you when you:
- Fill in a sign up or contact form on our website
- Send us an email or contact us through our platform
- Use our trading services and platform
- Visit our website (through cookies and similar technologies)
We may also receive your personal data from third parties, when you express your interest for our services to them. We collect information by automated means when you visit our website, view our advertisements, or read our marketing newsletters.
3. What data do we collect?
Personal data:
This includes information that lets us know who you are:
- Name, company name, email address, postal address
- Contact information you share with us
- Login credentials and account information
- Payment and financial information
- Communications with our support team
Non-personal data:
This includes information that doesn't let us determine your identity, such as:
- Usage patterns and website analytics
- Trading preferences and settings
- Aggregated statistical information
4. How do we use your data?
We use your information to:
- Create and maintain your platform account
- Provide our AI trading services
- Process payments and transactions
- Provide customer support and respond to inquiries
- Send you service-related communications
- Improve our services and user experience
- Comply with legal requirements
- Prevent fraud and ensure platform security
5. Legal basis for processing
We process your personal data based on:
- Contract performance (when providing our services)
- Your explicit consent for specific purposes
- Legitimate interests (improving services, security)
- Legal obligations (compliance with applicable laws)
6. Data sharing and third parties
We may share your data with:
- Payment processors (Stripe, PayPal, etc.)
- Cloud hosting services (AWS, Google Cloud)
- Analytics and optimization tools
- Customer support platforms
- Legal authorities when required by law
We never sell your personal data to third parties for marketing purposes.
7. Data retention
We keep your personal data for as long as necessary to provide our services, typically:
- Account data: While your account is active plus 7 years
- Transaction data: 7 years for legal compliance
- Marketing data: Until you opt-out or 3 years of inactivity
8. Your rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
9. Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure data centers with physical access controls
- Regular security audits and penetration testing
- Employee background checks and confidentiality agreements
- Multi-factor authentication and access controls
10. International transfers
Your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.
11. Cookies and tracking
We use cookies and similar technologies to:
- Remember your preferences and login sessions
- Analyze website usage and performance
- Provide personalized content and advertisements
- Ensure platform security and prevent fraud
12. Contact us
For privacy-related questions or to exercise your rights, contact us at:
Email: [email protected]
Privacy Officer: [email protected]
13. Changes to this policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Changes take effect 30 days after notification.
Last updated: July 21, 2025
Contact: [email protected]